To help us ensure we can respond to your questions promptly, please only contact us if you haven't received your order within the above timescale. We understand that delays in delivery, especially in current times can be incredibly frustrating.
We appreciate your patience and support during this time.
Please note: All orders to New Zealand may incur charges due to duties and taxes. Lovisa is not responsible for any additional fees or delay in delivery due to these circumstances. If you have any queries or concerns about this please view New Zealand Customs for further information.
These transit days are estimates only. Once your parcel has been collected by the courier we are not responsible for any delays in delivery. Please note once your order has been placed online we are unable to make amendments to product, customer or delivery details.
Alternatively, if you have any queries about placing an order or an order you have received, please contact our team at email@example.com.