Whilst Lovisa Stores are temporarily closed, all online and in-store returns will need to be made through the Online Returns Process. Please see details and the form to download further below.
It’s about you, always!
Unfortunately, we cannot refund or exchange earrings, body piercing products or hair accessories for hygiene reasons. We also cannot refund or exchange gift cards.
Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
Earrings, Body Piercing products, hair accessories and gift cards cannot be returned for change of mind reasons.
Shipping costs from online purchases and click and collect are non-refundable.
You may be asked to provide personal details for returns or exchanges for verification purposes.
If you believe an item, you have purchased is faulty please contact us or visit your local store.
YOUR RIGHT TO A REFUND OF PURCHASE PRICE
You are entitled to a refund for items you purchase from Lovisa if the item is:
(a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or
(b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or
(c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Lovisa with proof of purchase, such as your original Lovisa receipt or bank statement.
If you do not return the item within a reasonable time, you will not be entitled to a refund of the purchase price, but you will be entitled to exchange the goods or have them repaired.
If you are entitled to a refund but you would prefer to exchange the item or receive a Lovisa gift card of equivalent value to the item, Lovisa is happy to exchange or give you a gift card
LOVISA 'CHANGE OF MIND POLICY'
Lovisa is not legally obliged to give refunds of the purchase price or gift cards on items, or exchange them, simply because you have changed your mind about the purchase.
However, under our own Lovisa return and exchange policy, if you simply change your mind, we will
- refund within 60 days of your purchase if you have your original receipt or proof of purchase.
- If you don’t have proof of purchase, we are happy to exchange your items.
Providing Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
The Lovisa 'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:
Earrings, Body Piercing Jewelry and hair accessories.
Online Returns Process
If you have changed your mind, you can return your item through our online process.
1. FILL OUT A RETURNS FORM
Please remember to include this in your satchel before you seal it.
2. SUBMIT YOUR RETURN ONLINE AND PRINT YOUR SHIPPING LABEL
Click below to submit your return and print your Australia Post shipping label.
All returns will be processed within 10 business days of receiving your parcel and you will be notified via email once it is completed.
New Zealand customers please Contact Us regarding your Returns.
If your item is faulty, please contact our support team at email@example.com, to assist you with the process of your return.