Terms & Conditions

By using our website, you are accepting and agreeing to the following terms and conditions.

Please read carefully.

Lovisa offers standard and express delivery options. The advised delivery time is from the date the order has shipped, not necessarily the date the order was placed. All orders are usually shipped within 2 business days.

Please allow an additional 5 business days for regional delivery.

Due to potential and unexpected delivery disruptions, delays may occur.

During sale and promotional periods, all orders will be processed and dispatched as quickly as possible from our warehouse. However, busy periods could result in some delays with dispatch.

Once an order has been placed, we are unable to make any amendments to product, customer, or delivery details. If the order has not been dispatched from our warehouse, we may be able to cancel the order, however we cannot guarantee this.

Prices as marked.

Limited Time Offers apply to selected styles.

All limited Time Offers are valid for a specific period only. This information can be found on the promotion’s page.

All Limited Time offers may only be available online. This information can be found on the promotion’s page.  

Online Exclusives and Online Exclusive Promotions are available online only and are not available in-stores.

Offer is available online only, whilst stock last. Eligible customers must place orders between $10.00 and $2000.00 online, and select and use Klarna as the payment option. Klarna will deduct the 20% off on the last instalment of the purchase. This offer is only available to eligible customers shopping with Lovisa. 

Lovisa is confident your skin will love pieces from the Sensitive Ears Collection. However, should your skin have a reaction from any of the items featured, we offer an 100% money-back guarantee so you can shop with certainty. Please note that if you wish to return, ensure you keep a hold of your receipt/order confirmation and the packaging your earrings came in. 

Gift Cards can only be purchased in-store. In-store purchased gift cards can be redeemed in-store or online and, only in the country of purchase.

Lovisa Gift Cards are to be treated like cash. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. It is not redeemable for cash, credit or retailer accounts. Lovisa Gift Cards must be redeemed before the expiry date. The gift card cannot be reloaded. Unused balance on expiry of this card will not be refunded or credited.

You may purchase an e-Gift Card from anywhere in the world, provided the recipient has an Australian or New Zealand residential address.

Lovisa e-Gift Cards are emailed to your nominated email address and can be redeemed online or at any of our Australian store locations. Unfortunately, e-Gift Cards cannot be redeemed in New Zealand stores however can be used on our website.

Piercing e-Gift cards can be redeemed in store within Australia only. 

They are emailed to your nominated email address that will contain a card number, a 4 digit pin to use in store as well as your card's expiry date and value. 

Please note:

You are liable for all transactions on your gift card except when there has been fraud or negligence by us or our employees. We reserve the right to change any terms contained in these Terms of Use at any time.

Contact our Customer Support team if you have any reason to believe an error has occurred in relation to a gift card.

 

Should you have any questions or concerns, contact our Customer Care Team here.