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These terms and conditions apply to any purchases by you of goods or services from Lovisa Pty Limited ABN 62 120 675 890 (Lovisa, we, us, our), including purchases made using the Lovisa online store and purchases made at any physical Lovisa store.

If you wish to purchase goods or services from Lovisa, you must read these terms and conditions, together with each of the following policies, prior to proceeding with any such purchase:

  • Returns and Exchanges - available here.
  • Shipping and Delivery terms - available here.

These terms and conditions apply to the exclusion of any terms on any order form or other document issued by you. We may update or amend these terms and conditions from time to time.

By making a purchase, you are accepting and agreeing to the following terms and conditions as at the time of your purchase. Please read carefully.

Should you have any questions or concerns, contact our Customer Care Team here

Competition

Piercing - Lovisa Competition

1. Information on how to enter and the Prizes form part of these terms and conditions. These terms and conditions constitute the entire agreement between each entrant and the Promoter. Entry into the competition (Competition) is deemed acceptance of these terms and conditions.

2. The promoter is LOVISA PTY LIMITED (ABN 62 120 675 890) of Level 1/818 Glenferrie Rd, Hawthorn VIC 3122 (the Promoter).

3. The Competition commences at 9.00am AEST on 26 February 2024 and concludes at 11.59pm AEST on 24 March 2024 (Competition Period). The Promoter may extend the Competition Period in its sole discretion, in which case the Promotor will provide notice of the extension via the @lovisajewellery Instagram account.

4. All entries are deemed to be received at the time of receipt by the Promotor NOT at the time of sending by entrants. Late entries are not eligible and will not be considered as valid entries to this Competition.

Eligibility

5. Entry to the Competition is open to all individuals who meet the following criteria (Eligibility Criteria):

(i) entrants must be aged 13 years or older, however any entrant under the age of 18 years of age must only enter the Competition with the consent of a parent or guardian;
(ii) entrants must have a valid Instagram account; and
(iii) entrants must have (or have access to) an email address..

6. Employees and agents of the Promoter and any other person who assists in determining the Winner of Competition and their immediate families are not eligible to enter the Competition.

How To Enter

7. The Competition will be hosted using the Instagram social media platform. To be eligible for entry into the Competition, each entrant must have a valid Instagram account which they can access and log into.

8. Each eligible entrant can submit one (1) valid entry into the Competition by:

(i) ‘following’ @lovisajewellery Instagram account during the Competition Period and at the time the Winner is announced;
(ii) purchasing a piercing at a Lovisa store; and
(iii) posting a video or photo of you showing your Lovisa piercing and the Lovisa Piercing filter on your personal Instagram page, including the hashtag #lovisapiercing and tagging the @lovisajewellery Instagram account in your post.

For the avoidance of doubt, each post that ‘tags’ @lovisajewellery will be considered a separate entry into the Competition) and multiple entries in the Competition will be accepted, provided the above eligibility criteria in clause 8 are satisfied.

9. Entries must not contain references which are obscene, crude or vulgar, and/or which contain phone numbers, personal addresses (physical or email), Website URLs, derogatory characterisations of any ethnic, racial, sexual or religious groups, references to illegal or inappropriate activity, behaviour or conduct, or any other references that could be considered inappropriate, unsuitable or offensive, as determined by the Promoter. The Promoter may delete any entries it deems offensive or inappropriate in its discretion and such entries will be disqualified from the Competition.

The Prize

10. Five winners will be selected by the Promotor at random after the conclusion of the Competition Period (the Winner) and will be announced on the @lovisajewellery Instagram account by no later than 6.00pm AEST on 29 March 2024.

11. Each Winner will receive a $500 USD Lovisa digital gift card (the Prize). There are only five Prizes and five Winners for this Competition.

12. If (for any reason) it is not possible to supply the Prize as advertised, the Promoter may supply a substitute prize of at least equivalent value, in accordance with all applicable laws.

The Winners

13. The Winners will be notified via Instagram direct message (“DMs”) according to the account username associated the Competition Post. At the time of notification, the Winners will be asked to provide a valid E-Mail address to which the Promotor can send the Prize.

14. The Promoter will not be responsible for any costs associated with winning the Prize or obtaining the Prize itself unless specifically stated in these terms and conditions.

15. The Winners are only entitled to the Prize as outlined above and is not entitled to any additional prizing. No compensation is payable to the Winners if the Winners cannot receive any aspect of the Prize for any reason.

16. Once the Promotor makes contact with the Winners and confirms their details, the Winners will be announced and their first name, Instagram account username and state/territory of residence may be published via the @lovisajewellery Instagram account and the Lovisa website. Please refer to clause 27 of these terms and conditions regarding the handling of personal information.

Forfeiture of Prize or Disqualification

17. The Winners of the Competition will be taken to have forfeited the Prize in any of the following circumstances:

(i) if the Winners cannot be contacted for any reason within forty-eight (48) hours of the Promotor’s first notification attempt (such as if the Winner’s Instagram account has been deactivated, if the Promotor’s notification message is returned as undeliverable, or the Winners fails to response to the Promotor’s direct message within forty-eight (48) hours);
(ii) the Winners rejects the Prize; or
(iii) the Winners fails to meet the Eligibility Criteria.

18. In addition, the Promoter in its absolute discretion reserves the right to verify the validity of all entries and to disqualify entrants (including the Winners) if the Promotor (acting reasonably and in good faith) believes that the entrant has, or has attempted to, act in bad faith in relation to the conduct of the Competition or tamper with the entry process, including submission of an entry not in accordance with these terms and conditions.

19. In the event the Winners forfeits the Prize, or the Winners are disqualified from the Competition, the Promotor may either:

(i) select alternative winners at random from all remaining eligible entries, in which case the new winner will be awarded the same Prize without any modification; or
(ii) publish, via an Instagram post on the @lovisajewellery Instagram account, that there is no valid Prize winner or that the winners were not able to be found (as applicable).

20. Upon Prize forfeiture or disqualification, no compensation will be given to the originally selected Winners or to any other entrant.

Liability

21. Under the Australian Consumer Law and other statutes and regulations, there are some warranties and conditions that cannot be excluded, restricted or modified or can only be excluded, restricted or modified to a limited extent. The Promoter excludes (or limits) all guarantees, warranties, conditions or other terms and conditions to the extent allowable by these laws.

22. The Promoter accepts no liability or responsibility of any kind for any defect with the Prize nor for any loss or damage whatsoever suffered (including indirect or consequential loss) which is suffered or sustained in connection with the Competition or a Prize in any way to the fullest extent allowable by law.

23. All additional costs not expressly stated in these terms and conditions but incurred in acceptance and use of the Prize is the responsibility of the Winners and will NOT be the responsibility of the Promoter. The Winners will be responsible for paying for those costs not expressly set out in these terms and conditions and which may include additional taxes, postage or other ancillary costs which are the sole expense and responsibility of the Winners.

24. If the Competition or Prize is not capable of running as planned due to any reason (including, but not limited to fraud, a state of emergency, natural disaster, war, technical failures, communicable disease (including Covid-19) or related government actions or restrictions, or any other causes), the Promoter reserves the right without liability to the entrants to cancel, modify, terminate or suspend the Competition, subject to applicable law.

25. The Promoter is not responsible for any misdirected, late or incomprehensible entries in the Competition, or for any problems or technical malfunctions of any telephone network, computer on-line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site, or any combination thereof, including any injury or damage to participants or any other person’s computer related to or resulting from participation in or downloading or uploading any materials in this Competition.

Privacy

26. The Promotor may collect personal information about entrants in order to enable participation in this Competition, however no further use of this information will be made without the applicable entrant’s prior consent. The Promotor may be required to disclose personal information collected as part of this Competition to a relevant government authority or as otherwise required by law. All information will be collected in accordance with the Promotor’s privacy policy located at: https://www.lovisa.com.au/pages/security-privacy,

General terms

27. The Promoter’s decision in relation to any aspect of the Competition is final and binding on every person who enters, and no correspondence will be entered into.

28. The Promoter is not responsible for any tax implications that may arise from winning a Prize. Entrants should seek independent financial advice about such matters.

29. By participating in the Competition using the social media platform Instagram, you agree to a complete release of Instagram and Meta Platforms, Inc. by each entrant or participant. The Promotor’s Competition is not sponsored, endorsed, administered by, or associated with Instagram or Meta Platforms, Inc., and unless expressly stated otherwise, the Promotor has no partnership with Instagram or Meta Platforms, Inc.

30. The Promotor will keep all records relating to the conduct of this Competition, including all records relating to the selected Winner or Winners (if there is more than one Winner selected in accordance with these terms and conditions) for as long as necessary in order to comply with applicable laws and regulations.

31. These terms and conditions shall be governed by the laws of Victoria, Australia.

Shipping & Delivery 

Lovisa provides shipping and delivery to all residential addresses in Australia and New Zealand. The following terms and conditions apply to shipping and delivery of Lovisa products purchased through the online store.  For more information, please refer to the Lovisa Shipping and Delivery terms, available here.

Title and Risk

In-store purchases

Title and risk to any goods purchased by you from Lovisa will remain with Lovisa and will only pass to you on payment in full for those goods.

Online purchases

As between you and Lovisa, title and risk to any goods purchased by you from Lovisa will remain with Lovisa and will only pass to you on occurrence of both payment in full for those goods and successful delivery of those goods to the address nominated in your online order.

Online Orders

For more information, please see our Returns and Exchanges policy available here, and our Shipping and Delivery policy available here.

Placing Online Orders

Orders for goods and services are placed by you when you proceed through our online store, input your order details and payment information and confirm payment of the order. On successfully placing and making payment for an online order, we will send you an order confirmation to the email address you provided during the purchase process.

You are responsible for checking and confirming your order, including your order details, products, information and delivery address, are correct at the time of placing an online order. To the extent permitted by law, Lovisa accepts no liability or responsibility for any incorrect orders or order details.

Once an online order is placed, Lovisa is not generally able to make any amendments to product, customer, or delivery details. If the order has not been dispatched from our warehouse, we may be able to cancel the order and make changes to delivery information, however we cannot guarantee this.

Click & Collect Orders

At the time of entering your delivery preferences as part of the online order process, you may select the Click & Collect option, in which case you will be directed to select a Lovisa store for pick-up.

On your confirmation of the online order and payment, your goods will be dispatched from our warehouse and will be shipped to your selected store for pick up. You will be notified via the email address you provided at the time of confirmation when your order is ready for collection.

From the date the email confirmation stating your order is ready for collection is sent to you, you will have 14 days to collect your order from the nominated Lovisa store.  If you fail to collect your order within this time, we will send you a final reminder, requesting that you collect your order within 72 hours. If you fail to collect your order within 72 hours of this reminder, we will cancel your order and you will be provided with a full refund of all amounts paid for your order.

In order to collect your order from your nominated Lovisa store, you must attend the store in person with a valid form of photo identification (which must match the details against the Click & Collect Order), and provide to the store your order number or a copy of your email confirmation stating your order is ready for collection. Lovisa reserves the right to deny any attempts to collect orders which do not comply with these requirements.

If you wish to nominate another person to collect your order on your behalf, please contact our Customer Support team.

Problems with Online Orders

Lovisa reserves the right to cancel any order placed on the online store where there are errors, inaccuracies or out-of-date information regarding pricing, stock availability, product descriptions or other matters related to the online orders. 

If your online order is cancelled for these reasons, we will contact you to make other arrangements (such as provision of substitute products). If you wish, you are entitled to a full and prompt refund for all amounts paid for any such cancelled online orders.

Lovisa further reserves the right to cancel any online orders where Lovisa reasonably believes or suspects that the order was placed fraudulently or maliciously.

Price

Prices for goods and services are as marked (both in-store and on the website), provided however that Lovisa reserves the right to amend any prices at any time prior to purchase where Lovisa believes there has been an error, mistake or the incorrect price was inadvertently given in relation to the good or service.

You are responsible for meeting all taxes, duties, charges and otherwise (including any customs and import taxes) associated with your purchase of goods and services from Lovisa. If additional taxes or duties are payable on your purchase based on your region, these will be charged to you as part of the checkout process.

Unless otherwise stated in-store or on our online store, all prices are stated inclusive of GST and all other applicable taxes, and will be stated in either of Australian Dollars or New Zealand Dollars (as applicable). Lovisa is not responsible for any currency conversation rates charged as a result of you making your purchase with another currency.

Unauthorised purchases

Lovisa makes the goods and services available for sale, both in-store and online, for personal use only and not for any wholesale purposes. You must not offer for resale any goods or services purchased from Lovisa without Lovisa’s express prior written consent.

Sales, Promotions & Online Exclusive Offers

Limited Time Offers

Limited Time Offers apply to selected styles only.

All limited Time Offers are valid for a specific period only. This information can be found on the promotion’s page. Lovisa may change the period for Limited Time Offers from time to time.

All Limited Time offers may only be available online. This information can be found on the promotion’s page.  

Online Exclusives and Online Exclusive Promotions

Online Exclusives and Online Exclusive Promotions are available online only and are not available in-stores. Sales and prices associated with Online Exclusives and Online Exclusive Promotions will not be applicable to in-store purchases.

Payment Options

We have set out below the payment methods which we accept for payments in our stores and online. We may change these payment methods from time to time.

You are responsible for ensuring that you comply with the terms and conditions, including transaction limits or purchase requirements, and in particular in relation to any buy-now-pay-later service providers, for any payment method you utilise to make a purchase from Lovisa.

Payment Options

Cash, EFTPOS and credit cards are accepted as valid payment methods in any of our Lovisa stores. In addition, our online store accepts the following forms of payment: Shop Pay and PayPal.

Buy-now-pay-later

Lovisa also accepts (in certain regions only, both online and in-store) buy-now-pay-later payment methods offered through Klarna, Afterpay, Clear Pay and Atome Pay Later. 

Collections

The Sensitive Ear Collection 

Lovisa is confident your skin will love pieces from the Sensitive Ears Collection. However, should your skin have a reaction from any of the items featured, we offer an 100% money-back guarantee so you can shop with certainty. Please note that if you wish to return, ensure you keep a hold of your receipt/order confirmation and the packaging your earrings came in. 

Gift Cards

Physical Gift Cards

Physical Gift Cards can only be purchased in-store. In-store purchased gift cards can be redeemed in-store or online, only in the country of purchase.

Lovisa Gift Cards are to be treated like cash and are redeemable with Lovisa only. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. It is not redeemable for cash, credit or retailer accounts. Lovisa Gift Cards must be redeemed before the expiry date. The gift card cannot be reloaded beyond the initial value placed on the card. Gift cards with an unused balance on expiry will not be refunded or credited.

e-Gift Cards (Australia & New Zealand Only)

You may purchase an e-Gift Card from anywhere in the world, provided the recipient has an Australian or New Zealand residential address.

Once purchased, Lovisa e-Gift Cards are emailed to your nominated email address and can be redeemed online or at any of our Australian store locations. Unfortunately, e-Gift Cards cannot be redeemed in New Zealand stores, however they can be used for online purchases with shipping to New Zealand.

Piercing e-Gift Cards

Piercing e-Gift cards can be redeemed in store within Australia only. 

Once purchased, they are emailed to your nominated email address that will contain a card number, a 4 digit pin to use in store as well as your card's expiry date and value. 

Please note:

You are liable for all transactions on your gift card and Lovisa accepts no liability or responsibility in respect of any unauthorised transactions made using a valid gift card, except when there has been fraud or negligence by us or our employees.

Contact our Customer Support team if you have any reason to believe an error has occurred in relation to a gift card.

Australian Consumer Law

Lovisa’s goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

For any and all other claims against Lovisa (whether for breach of contract, negligence or on any other basis):

  • Lovisa’s total aggregate liability will be limited to the total amount actually paid by you for the goods or services that are the subject of the claims; and
  • Lovisa will not be liable to you for any loss that does not arise naturally, that is, according to the usual course of things from the relevant breach, act or omission, even if such loss was known or ought reasonably to have been known to Lovisa.

Apart from the guarantees provided under the Australian Consumer Law, the only conditions, guarantees and warranties which are binding on Lovisa in respect of the state, quality or condition of the goods and the services are those imposed by statute which cannot be excluded. 

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