2. COLLECTION OF INFORMATION
Depending on the circumstances and the relevant products or services, we may request and collect personal information, such as your name, age, email address, mobile number, internet address or screen name, billing address, postal address, type of computer and credit card number. We may also collect personal information about your interactions and transactions with us, including any contact we have with you by telephone or email.
3. OUR WEBSITE & EMAILS
Lovisa automatically gathers anonymous information to monitor the use of our website (under the domain name lovisa.com) like the volume and frequency of visitors, the web pages accessed and any information downloaded. We only use such data in the aggregate. This collective data helps us determine how much our visitors use parts of the site, so we can make improvements and offer relevant information and services to as many customers as possible. We may publish or provide this aggregate, anonymous data to other people.
Like many other websites, our website may use ‘cookies’ from time to time.
You can choose to disable cookies on your computer by changing the preferences or options menus in your browser. If you do not accept cookies, however, you will not be able to access your account information or make purchases on our websites.
If we send you an email or other electronic messages, we may record the location and details of your site activity. This helps us better understand which products or services may be of interest to you.
Please be aware that information you choose to send to us through our website or by electronic means may be insecure in transit, particularly where no encryption is used (eg. email, standard HTTP). We take reasonable steps to protect the security of personal information once it comes into our possession.
We communicate with you primarily via email. If you wish to unsubscribe from direct marketing communications, click on the unsubscribe link at the footer of any email and you will be opted out of the mailing list.
The Lovisa mobile message service (the "Service") is operated by Lovisa (“Lovisa ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
Text messages may be sent using an automatic telephone dialling system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, and information (e.g., order updates, account alerts, etc.), promotions, specials, and other marketing offers (e.g., cart reminder, special discounts) from Lovisa via text messages through your wireless provider to the mobile number you provided. Message frequency varies.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
5. USE & DISCLOSURE OF PERSONAL INFORMATION:
This policy applies only to Lovisa and not to other companies’ or organisations’ websites to which Lovisa Pty Ltd is linked. Nor are we responsible for the privacy practices or policies of those websites.
We collect, use and disclose your information to provide, administer, improve and personalise our products and services and your experience on the Lovisa website.
We aim to understand your needs and behaviour, verify your identity and personal information, maintain and update our records, manage our relationship with you, conduct product and market research, train and manage our team, protect our lawful interests and deal with enquiries and disputes. On occasion, we may use your information to notify you of any important changes to our site. We may also collect, use and disclose your personal information in relation to lawful requests from courts, government agencies and lawyers, suspected unlawful activity and acquisitions or potential acquisitions of our business.
We may not be able to do this without your personal information, for example, we may not be able to provide a particular service or product to you. We hope that you will find it beneficial to provide information about yourself to us.
We may disclose your personal information with our related body corporate and with our service providers that assist us with archival, auditing, accounting, customer contact, legal, business consulting, banking, payment, delivery, data processing, data analysis, research, investigations, website or technology services.
Your personal information may be used to inform you on an ongoing basis of additional products and services or special promotions that may be of interest to you. We may contact you about such products, services or promotions by electronic messages (eg. email), online (eg. our website) and by other means, unless you opt out or we are subject to legal restrictions. You can choose not to receive such information when you are registering for a product or service on our website. Our electronic marketing communications will provide you with a simple means to opt out of receiving similar communications in the future.
7. INTERACTING WITH LOVISA
You are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
We hold personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers. Lovisa operates secure data networks that are designed to protect your privacy and security. The Security Policy listed below explains how we protect your privacy and personal information.
The security of your information is important to us. We take reasonable steps to ensure that information is stored securely, both in electronic and physical forms and destroy or de-identify personal information when no longer required for any permitted purpose.
We are responsible for making our website secure. To help ensure that your experience is simple and secure, our website uses 256-bit Secure Socket Layer (SSL) technology – which is the industry standard for encryption technology. SSL encrypts all information including all personal information received from you and provides you with security and peace of mind when your browser and network supports the use of encrypted data transmission.
Your orders placed with lovisa.com will be fully processed in and shipped from Australia. All information you provide will be processed and securely maintained in our web servers and internal systems located in Australia.
We will take all reasonable care to keep the details secure. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data.
9. ACCESS & CORRECTION
You may request access to personal information that we hold about you at any time. If you would like to know what information we hold about you, please contact the Privacy Manager using the details set out below. If you discover that there is an error or information is missing, please notify us and we will try to correct or add the information as soon as possible. We will provide our lawful reasons in the unlikely event that we deny any request for access or correction of personal information. If we deny a request to correct information and you disagree, you may request that we make a note of your correction request with that information.
We take reasonable steps to ensure that all information we collect, use or disclose about you is accurate, complete and up-to-date.
Post: 818 Glenferrie Road Hawthorn, 3122, Australia
Telephone: +61 (0) 3 9831 1800 E-mail: firstname.lastname@example.org
10. COMPLAINTS ABOUT PRIVACY
If you have any complaints relating to online privacy issues on our websites, please notify Lovisa and we will promptly respond informing you that we are actioning your complaint and when you can expect a further response.
For information about privacy generally, or if your complaint is not resolved to your satisfaction, you may consider contacting the Australian Information Commissioner Office at www.oaic.gov.auor on 1300 363 992.