28TH OCTOBER 2020
To Our Valued Customers,
We are pleased to inform you that all Lovisa stores in Australia & New Zealand are now open. Including Melbourne Metropolitan stores based on recent advice given by the Government. We are also offering piercing services under strict health and safety guidelines.
We would like to assure you that all health protection measures to preserve a safe environment have been taken for both customers and team by strictly following government guidance and social distancing rules.
We want to thank you for your patience and look forward to seeing you all back in our stores!
19TH OCTOBER 2020
Due to COVID-19, there are delays on our current delivery timescales.
The unprecedented amount of orders received has unfortunately caused some delays. There are also limitations on fulfillment activity due to COVID-19 restrictions (team safety, social distancing & safe working spaces). We can assure you however, your order is very important to us and our team are working day and night to ensure all orders are picked, packed, and sent out.
To help us respond to your questions promptly, please only contact us if you haven't received your order within the specified timescale or you have not received shipping confirmation via email. We understand that delays in delivery, especially in current times can be incredibly frustrating.
We are working hard to keep you up to date with how long it will take for your order to get to you.