Returns & Exchanges

• 
  EARRINGS
• 
  PIERCING JEWELLERY
• 
  HAIR ACCESSORIES

Subject to law, we also cannot refund or exchange gift cards. 

CONDITIONS OF RETURN

• Items returned must be in their original sale condition (unworn and unused with all original packaging and labels).
• Earrings, body piercing products, hair accessories, face masks and gift cards cannot be returned for change of mind reasons.
• Shipping costs from online purchases and click and collect are non-refundable for change of mind reasons.
• You may be asked to provide personal details for returns or exchanges for verification purposes.

FAULTY ITEMS

If you believe an item you have purchased is faulty please Contact Us or visit your local store.

YOUR RIGHT TO REMEDIES UNDER AUSTRALIAN CONSUMER LAW

You are entitled to a remedies (such as refund or replacement) for items you purchase from Lovisa under Australian Consumer Law for breach of any of the ‘consumer guarantees’, including if the item is:

• (a) faulty and the fault or defect was not pointed out to you before you purchased it or would not have been apparent to you when you inspected the goods before purchase; or 
• (b) Not 'of merchantable quality', meaning that it is not of the quality that you reasonably expected when you purchased it, bearing in mind the way the item was described to you before your purchase and also the price of the item; or 
• (c) Not fit for its purpose, meaning that the item does not do what you reasonably expected it would, and you return the item within a reasonable time after purchase and provide Lovisa with proof of purchase, such as your original Lovisa receipt or bank statement.

If you are entitled to a refund but you would prefer to exchange the item or receive a Lovisa gift card of equivalent value to the item, Lovisa is happy to exchange or give you a gift card.

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with any service, you are entitled:

• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

Lovisa is unable to process refunds via online methods for purchases made in-store. To receive a refund for any in-store purchase you are required to return to store to receive the refund. 

ONLINE RETURNS

These Returns & Exchanges terms should be read together with, and are subject to, the Lovisa Terms and Conditions, available here.

Changed your mind? Not to worry! Refunds are offered on all eligible orders returned to us within 30 days of your delivery date. For online returns, a $9.60 return shipping fee will be deducted from your refund.

Subject to law, refunds will not be granted for earrings, body piercing products, hair accessories, face masks and gift cards if returned for change of mind reasons. Checkout our Returns Policy for more information.

HOW TO SUBMIT YOUR RETURN

1. Login to your Lovisa Account
To login into your account here, use the email address you used to place your order. Once entered, you will receive a secure one-time code to your email

2. Go to the Previous Orders tab
Select "Manage" on the order you'd like to return

3. Select the order you would like to return

4. Click "Request Return"
Follow the prompts by selecting the items you'd like to return.

5. Return Approval and Shipping
Once your return is approved, you'll receive a return shipping label. Securely pack your items, attach the label, and lodge your parcel at your local post office.

6. Refund Processing
Once your return is received (please allow up to 10 business days), your refund will be processed. You'll receive a confirmation email once this is complete.

Faulty or Damged Items?

If items in your order are faulty or damaged, get in touch with our Customer Care Team here and we'll let you know the next steps.

RETURN IN STORE

These Returns & Exchanges terms should be read together with, and are subject to, the Lovisa Terms and Conditions, available here.

If you change your mind within 30 days, you can obtain a refund provided you have your original receipt or proof of purchase. If you don’t have proof of purchase, we are happy to exchange your items provided we can verify they are Lovisa products.

Your rights under Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.  Nothing in these terms is intended to modify or restrict any right you have as a consumer under the Australian Consumer Law. Please refer to our Terms and Conditions, available here for more information.

 In Store Returns

All purchases made in-store can only be returned or exchanged for change of mind in any Lovisa store. Return your purchase by going to your nearest Lovisa store with your order confirmation email or proof of purchase.

Refunds that are processed in-store for online and in-store purchases must be refunded onto the original payment method and can take 2-7 business days to reflect in your account.

For help with returns and exchanges, you can fill out the form below and our Customer Care Team can assist you.