Due to high volumes there may be potential delays in delivery and response times. Click here for more details.

 

Shipping & Delivery

We offer Standard and Express delivery options. If you want your order to be prioritised, an express post option is available to customers for a flat rate of $9.95 

FREE EXPRESS DELIVERY OVER $60 OFFER
This offer is available to Australia & New Zealand customers who spend over $60 and order express via Australia post. Offer excludes the DHL Express Shipping service we offer to our New Zealand customers. 

It’s important to us that you receive your purchases in a timely manner. Due to COVID-19, please be aware delivery times may vary. 

During sale and promotional periods, your order will be processed and dispatched as quickly as possible from our warehouse. However, busy periods could result in some delays with dispatch.

View full shipping information here. 

Online Exclusive Flash Sale 

The online exclusive flash sale features selected styles up to 70% off. Offer is automatically applied at checkout and is available online only. Not in conjunction with other offers or gift cards.

Gift Cards

Physical Gift Cards

Gift Cards can only be purchased and redeemed in-store and only in the country of purchase.

Lovisa Gift Cards are to be treated like cash. Damaged, lost or stolen cards will not be replaced, refunded or redeemed. It is not redeemable for cash, credit or retailer accounts. Lovisa Gift Cards must be redeemed before the expiry date. The gift card cannot be reloaded. Unused balance on expiry of this card will not be refunded or credited.

e-Gift Cards (Australia & New Zealand Only)

You may purchase an e-Gift Card from anywhere in the world, provided the recipient has an Australian or New Zealand residential address.

Lovisa e-Gift Cards are emailed to your nominated email address and can be redeemed online or at any of our Australian store locations. Unfortunately e-Gift Cards cannot be redeemed in New Zealand stores however can be used on our website.

You may purchase an e-Gift Card from anywhere in the world, provided the recipient has an Australian or New Zealand residential address.

Piercing e-Gift Cards 

Piercing e-Gift cards can be redeemed in store within Australia only. 

They are emailed to your nominated email address that will contain a card number, a 4 digit pin to use in store as well as your card's expiry date and value. 

Please note:

You are liable for all transactions on your card except when there has been fraud or negligence by us or our employees. We reserve the right to change any terms contained in these Terms of Use at any time.

Contact our Customer Support team if you have any reason to believe an error has occurred in relation to a gift card.